12-15-2016 23:28 - last edited on 09-09-2020 10:13 by MatthewFitbit
12-15-2016 23:28 - last edited on 09-09-2020 10:13 by MatthewFitbit
Just got a charge 2 for christmas and periodically the screen reverses itself and appears to be glitching. Attached are pictures showing the behavior. Has anyone faced this yet and had a solution? Or will I be sending it back?
Thanks
12-16-2016 03:21
12-16-2016 03:21
@kyjellyman Looks like you may need to contact support about this.
Kelly | Oklahoma
Alta HR, Blaze, Flex 2, Charge 2, Charge, and Aria * IPhone 7+
12-16-2016 03:33
12-16-2016 03:33
It's nice to see a new face around @kyjellyman! Before getting in touch with customer support as my friend @Kmransom123 suggested (thanks for your contribution here, btw), please try restarting your Charge 2 at least 3 times in a row and then try re-adding it to your account by doing these steps:
And let us know if this works!
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12-20-2016 10:54
12-20-2016 10:54
I have the same issue. Have only had mine for a week. Contacted customer service and have to send it back for a replacement. Disappointing.
12-22-2016 04:13
12-22-2016 04:13
Hey sweetie @kristajean70, I'm very sorry to hear about this! At least our support team was able to found out the issue and they are sending a new buddy.
Don't forget to set up your tracker as a new device on your currently Fitbit.com account so you won't lose any previous data. Here are the steps in case you need them:
Happy stepping!
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02-13-2017 23:53
02-13-2017 23:53
This didn't work for me. I reset it 4 to mes. . Any other options ?
02-14-2017 07:17
02-14-2017 07:17
Thanks for stopping by @DomJohn! Thanks for following the suggestion already provided. Since this hasn't worked for you, I'd recommend getting in touch with Customer Support directly so they can give you a hand on this.
Don't forget to attach a picture of the display, if case you have one so this process can go faster for a resolution.
You have a good one!
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02-14-2017 07:19
02-14-2017 07:19
My Bad Maria, I re-set it first and then it worked! Thanks Dominic
02-14-2017 07:21
02-14-2017 07:21
Amazing news @DomJohn!
Hope to see you participating in the Community more often since I think it would be awesome for you to explore our Community, so you can go ahead and log to any of the topics that might be of your interest in our Discussion boards. Feel free to comment and contribute with your knowledge and experience.
Enjoy it!
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09-16-2017 00:41
09-16-2017 00:41
What did the Fitbit team do as mine has done the same this morning, was wondering what to do??
Thanks
09-16-2017 03:58
09-16-2017 03:58
09-16-2017 06:29
09-16-2017 06:29
Thanks for jumping up here @Emma-Sing! I'd recommend following the steps suggested here. Give this a shot and let us know the outcome!
Thanks for your help my friend @DomJohn, the restart always works.
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11-13-2017 19:01
11-13-2017 19:01
How do you restart the charge 2 on iPhone? I’m having the same issue with the screen reversing and mirrored.
11-25-2017 21:40
11-25-2017 21:40
How do you turn the Fitbit charger 2 off ??? Mine is doing this weird thing too after 11 maths owning. Just out of the blue and it’s very disappointing 😩
11-27-2017 06:38
11-27-2017 06:38
Thanks for jumping up here @Robbin-F @DaytonFlyer10! In order to restart your Charge 2, follow these steps:
Hope this helps, let me know if there's something else I can assist you with!
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12-30-2017 20:01
12-30-2017 20:01
Problem cleared when I re-synced the phone and the fitbit. I did this by going to the APP and taping on the right top corner and that brings up the account. The I touched the + sign to set up device. Selected by fitbit. Selected to replace the fitbit followed the next steps by holding the button on the phone down untill it gave me four numbers which I had to read backwards and enter them to re-pair-ed the device.
And display went back to normal.
12-31-2017 08:14
12-31-2017 08:14
03-13-2020 03:32
03-13-2020 03:32
Charge 2HR on Huawei P20 lite.
Mine just developed same problem - reversed display or sometimes scrambled gibberish when checking time of day.
I thought it would be a hardware fault in the chip but having seen all these posts I tried resetting by the usual method (connecting to usb socket and holding down button a few seconds to get the logo) but that didn't work. So I tried resetting by restarting bluetooth on my phone and "set up a new device" via the phone app, but that didn't work either ( the app showed "Connecting" until it eventually gave up. Si I tried the usb reset again - this time it did work and all is now fine. And all my data history is still there.
Message is - try everything and don't give up !!
Thanks guys.
09-19-2020 04:19
09-19-2020 04:19
I tried all all of the above. Now the screen is black and blank. The watch is 32 months old.
MH
05-14-2021 14:34
05-14-2021 14:34
I have the same problem but also the screen looks like it’s shifted so not the whole thing is showing- so when I try to reset I can’t see the whole code