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Charge 2-Sleep tracker is no longer accurate

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‎10-23-2021 23:27 - last edited on ‎10-26-2021 18:58 by Fitbit Moderator

‎10-23-2021 23:27 - last edited on ‎10-26-2021 18:58 by Fitbit Moderator

I am in the UK had my charge 2 a few months and the sleep tracker has been great until the last few days. 2 nights it ignored the first 2 hours, I wasn't restless and last night it recorded 2 short 3 hour sleep sessions and I didn't even wake up. Is there a fault as nothing has changed? Thanks 

 

Moderator edit: updated subject for clarity

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‎10-26-2021 18:58

‎10-26-2021 18:58

Welcome to the Fitbit Community, @G1320.

 

Thank you for the information provided.

 

Please restart your Fitbit Charge 2 by following these steps. In addition, you can turn heart-rate off and back on. For instructions on how to navigate your Tracker, please visit this article.

 

Whether you continue having the same problem you can visit this article, open the menu "Why don't I see sleep stages today?" and follow the instructions.

 

Hope this helps.

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