03-21-2020
17:03
- last edited on
09-08-2020
10:14
by
MatthewFitbit
03-21-2020
17:03
- last edited on
09-08-2020
10:14
by
MatthewFitbit
My charge 2 has been great the past two years. It has been working fine all week. Today in the middle of the day it just stopped working. I have tried to charge it using two different chargers and it is not working. I cannot even get it to reset.
Please help.
03-22-2020 02:11
03-22-2020 02:11
Can I just check that this is the restart process you have tried:
If that doesn't help (and your Fitbit has a charge) then there's not really much more to try. You say you've had it 2 years. If you are in Europe then the warranty runs for 2 years so you may still be covered.
If the problem is with charging the Fitbit then they do have a troubleshooting guide at Help article: Why isn't my Fitbit device's battery charging?
If all else fails, then, as it says at the end of that troubleshooting guide, you could try contacting customer support.