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Charge 2 Won't Charge and Completely Dead

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‎01-27-2019 19:50 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

‎01-27-2019 19:50 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

I've had my charge 2 for almost 2 years now and wear it every day and have never had an issue! A few weeks ago i noticed a drastic change in battery life, and had to charge it much more often. All of a sudden the other day it just straight up died. I'll fully charge it for a few hours and it looks like it's good to go and then the screen goes black and I can't use it even for a second. Please let me know how to troubleshoot this.  

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‎01-28-2019 04:24

‎01-28-2019 04:24

@KSween A warm welcome to our Community! Sorry to hear that your tracker isn't charging. Try cleaning the contacts using cotton with rubbing alcohol then charge it by plugging it for a couple of hours directly to your computer's usb port (try different ports) or use an UL listed usb wall adapter. After this, restart your device and see how it behaves.

 

Let me know how it goes!

Alvaro | Community Moderator

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