Charge 2 Won't Sync on Phone

[JJslolligagging]

My Charge 2, which is about 10 months old so although an older model it isn't quite yet a year of use, has suddenly stopped syncing with my phone. It will sync with my desktop app, however. 

I tried:

- Removing the app & redownloading it

- Turning off bluetooth and turning it back on

- Removing the device and re-connecting the device (through the desktop, as through the app it would not recognize it)

- Restarting my phone

I have a Google Pixel 3 phone, and up until today it has never been an issue syncing. Is this something on FitBit's side, and I should expect to be resolved through FitBit troubleshooting their app? Are there any other steps I can take to re-set up the device through my phone? 

Thanks to any and all offering help! It's not the worst since at least it will sync through my computer, though obviously it is inconvenient to not have it update more frequently (especially because I love those challenges so much!)

[Rich_Laue]

Was there a phone update around the time the Fitbit stopped syncing?

What OS does three phone run?

Normally removing the Fitbit will only add problems. 

Have you tried swiping unneeded app it off memory? Clear the phone's Cache?

Restarted the Charge 2?

Have you synced to any other device that may be nearby andhave their bluetooth on?

[JJslolligagging]

Hi Rich!

I really appreciate your questions and willingness to help. 

I did try restarting the Fitbit, and the OS is Android version 9. 

I did not swipe memory, clear cache, and there were no other Bluetooth devices nearby. 

I just tried again when I saw your message and it works! I'm not sure if anything I did brought it to work and was just a bit delayed, or if it was a Fitbit error they fixed. I did want to respond, however, to answer your questions so if it was something I did other users have this info in the post. 

Thank you again for your support!