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Charge 2 Won't Sync!

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‎01-07-2019 21:00 - last edited on ‎09-08-2020 18:22 by Fitbit Moderator

‎01-07-2019 21:00 - last edited on ‎09-08-2020 18:22 by Fitbit Moderator

My Fitbit Charge 2 hasn't synced to my dashboard on my android or laptop in 2 weeks! Any suggestions?

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2 REPLIES 2

‎01-07-2019 21:02

‎01-07-2019 21:02

My Fitbit Charge 2 hasn't synced to my dashboard on my android or laptop in 2 weeks! Any suggestions?

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‎01-09-2019 06:03

In response to Redeemed1

‎01-09-2019 06:03

@Redeemed1 Welcome! It's great to see you around! Sorry to hear that your tracker isn't syncing with your Android phone. Which phone are you using? Is it compatible? You can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.

 

Let me know how it goes!

Alvaro | Community Moderator

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