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Charge 2 altimeter over counting floors

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‎11-26-2019 08:42 - last edited on ‎09-08-2020 11:42 by Fitbit Moderator

‎11-26-2019 08:42 - last edited on ‎09-08-2020 11:42 by Fitbit Moderator

Was logging 8-12 flights of stairs a day, then Sunday it logged 151. Monday on a lighter day it logged over 70, and today it has already logged 14.  I tried resetting the device by plugging it into the computer to recharge then holding down the side button. Didn't work.  Is there a firmware upgrade for this that will fix the problem?

 

 

Moderator edit: updated subject for clarity

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‎11-27-2019 11:17

‎11-27-2019 11:17

@EeebeeE Welcome to the Fitbit Community! It's great to have you here!

 

Let me help you with your Charge 2 floor count and thank you for troubleshooting this issue. Your device uses it's altimeter to detect variance in altitude. It will count 1 floor for every 10 ft it detects you climbed. There are situations that may affect the floor count like stormy weather (that has an actual impact on atmospheric pressure), gusts of wind, an AC unit in a closed room or opening a door. I suggest you start by cleaning the back of the device with cotton and rubbing alcohol then use compressed air at a distance to clear the altimeter's opening (check the image for reference). Finally restart it.

 

Charge 2 altimeter.jpg

 

Let me know how it goes.

Alvaro | Community Moderator

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