Charge 2 an d Samsung J8

[Tflaxman]

Can't get notifications on fitbit.  Have reset Bluetooth and phone several times.

Have deleted and reinstalled app.

Even sending test message does no tf work.

[SunsetRunner]

Probably because your phone is not on the list of Approved Devices.

[Tflaxman]

Thanks for that. New phone but newer ones are on the list. Bit disappointing

Sent from my iPad

[AlvaroFitbit]

@Tflaxman Welcome! Thanks for being part of our Community! 

I will gladly assist you with your notifications and sorry for the delay in my response. As @SunsetRunner said your phone doesn't show as compatible but that doesn’t mean it won’t work it just means that it hasn’t been tested by our team. You can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. You can find additional suggestions here.

Let me know how it goes.

[Tflaxman]

Thanks for your email.
Yes we have tried all the suggestions with no luck.
It's disappointing because although it is a newish phone there are others
newer that are compatible.
Bit of a shame because we bought the fitbit for health monitoring 😒

[AlvaroFitbit]

@Tflaxman thank you for your reply and for following my suggestions. If you have the chance you could use your home or work computer or a different phone (maybe the previous one you were using). Still thank you for your time and effort.

I'll be around.