help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 2 and Galaxy S10

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-21-2019 03:53 - last edited on ‎09-08-2020 16:26 by Fitbit Moderator

‎04-21-2019 03:53 - last edited on ‎09-08-2020 16:26 by Fitbit Moderator

Any idea when the Charge 2 will be compatible with the Galaxy S10. I was disappointed when I got my new phone and found it wouldn’t sync. 

Best Answer
Labels:
2 REPLIES 2

‎04-22-2019 07:40

‎04-22-2019 07:40

@robink902 Welcome to the Fitbit Community! I hope you're doing well!

 

I will gladly assist you with your syncing issues. As you mentioned your phone doesn't show as compatible but that doesn’t mean it won’t work it just means that it hasn’t been tested by our team. You can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. You can find additional suggestions here.

 

Please be aware that Android users are having issues syncing with Android 9 (Pie), you can check this thread to keep up to date with this.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer

‎04-23-2019 07:38

In response to AlvaroFitbit

‎04-23-2019 07:38

It is working now. Thank you so much!!!

Best Answer