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Charge 2 and Samsung Galaxy Note 10

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‎08-28-2019 07:23 - last edited on ‎09-08-2020 13:33 by Fitbit Moderator

‎08-28-2019 07:23 - last edited on ‎09-08-2020 13:33 by Fitbit Moderator

I am unable to get WhatsApp notifications on my Note 10, has anyone else had this problem? I get regular text message notifications and phone call notifications as well as regular Fitbit notifications. I had a Samsung Galaxy Note 5 previously and had no issues with it.

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‎08-29-2019 08:19 - last edited on ‎12-25-2024 10:24 by Fitbit Moderator

‎08-29-2019 08:19 - last edited on ‎12-25-2024 10:24 by Fitbit Moderator

@noles4 Welcome! Thanks for being part of our Community! 

Let me help you with your missing notifications. Lets refresh the link between your phone and your tracker by doing the following: 

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  • You can find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎08-29-2019 17:08

In response to AlvaroFitbit

‎08-29-2019 17:08

Tried your suggestions, and while doing so discovered a new setting I had not seen before in the Fitbit App settings-> Account -> Devices -> select Charge 2 ->  Notifications -> Text Messages. Mine were set to "Messages". I changed it to "WhatsApp" and voila, I began getting WhatsApp notifications. All is good now. Thanks for the help.

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‎11-25-2019 12:24

‎11-25-2019 12:24

I too having same issue, WatsApp and and call notifications are not recognizing 

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‎12-18-2019 20:28

In response to BalajiPRJ

‎12-18-2019 20:28

I am also having the same problem. I just got the Note 10+...... and it's not receiving calls or text messages. 

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