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Charge 2 band broken - less than 1 year

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‎08-06-2019 12:09 - last edited on ‎09-08-2020 13:57 by Fitbit Moderator

‎08-06-2019 12:09 - last edited on ‎09-08-2020 13:57 by Fitbit Moderator

I received a Fitbit Charge 2 for my birthday in September 2018 and have absolutely loved it since then. However now the plastic that holds the computer attached to the band is broken, and therefore the band keeps falling off.

 

Does anyone know how to fix this, especially since the band is less than 1 year?

 

Thank you in advance,

 

Best,

Emil

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‎08-06-2019 12:28

‎08-06-2019 12:28

Hi @Bjodstrup Welcome to the Community. Sorry to hear about your band. The best thing to do is to contact Customer Support to report this and discuss what options are available to you.

Tony | UK

Ionic, Versa 2, Charge 3 SE, Aria 2, Flyer, Note 9, Android 8.1, Windows 10

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‎08-06-2019 13:38

‎08-06-2019 13:38

I agree it is best to call customer support.  I had the same thing happen to me.  It was approximately a year and a couple of days when mine broke.  They are the best and handling this situation.  

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