Charge 2 band coming apart

[JeanetteL]

Never thought I would be back on the Fitbit forum a second time in 3 days. Yesterday my husband showed me that one side of the band that attaches to the actual tracker has come apart from whatever it is glued to (I'm guessing it is glued, not sure exactly how it is attached) so I had him take off the other band section and it is not like that. Basically when the strap is in place it is gapping open above the tracker. I wish we could upload pictures here. We made sure there was nothing under the band to make it not be in proper place. I am about over the Fitbit's, but he likes them. Just for the money paid for them you would think there would not be this many problems. Anyone else having this issue, yet? His Charge 2 is only about 2 months old, or less.

[catswin]

I have had my charge 2 for less than 4 months and the buckle side of the band has broken.  The plastic is just not up to the job of holding the strap in place against the unit.  Can anyone tell me if this is also a problem with the leather strap, or has that been constructed better.  

I would have thought they would have learned valuable lessons with the HR, ( I had 3 of these that failed all under warranty), I accepted the voucher and upgraded to the 2 in the hope that this would not happen.  Expensive mistake!

[vbuster281]

I have had mine for over a year, but this is happening to mine too.  I don't want to have to send it in. Is it easy to change the band?

[fiskaval]

mine the c band came apart just lke yours   what dis they do????   what did they say.   I can still wear it but I am worried that I could loose it.. 

\

valeri

[fiskaval]

mine the c band came apart just like yours   what dis they do????   what did they say.   I can still wear it but I am worried that I could loose it.. 

\

valeri

[Kimmie111]

Hi

They sent me a new band and i have no troubles with it since.

[Dwescott]

Same thing happened to my watch and fit bit charge 29.99 for bands amazon 9.99

[fiskaval]

Thanks. I will check that out if I need to. Fitbit covered it this time. Sent me a new one.

Thank you

Sent from my iPhone

[Rosh17]

It's interesting to read this has happened to so many people with the charge 2, my replacement strap is also broken and I've only had the watch 7 months. I contacted Fitbit, told to send photos. I'm really unhappy as I'm sure with another replacement this will only happen again. In my opinion they're very expensive items to be such poor quality 😞 I won't be recommending it which is a shame

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@JeanetteL wrote:
Never thought I would be back on the Fitbit forum a second time in 3 days. Yesterday my husband showed me that one side of the band that attaches to the actual tracker has come apart from whatever it is glued to (I'm guessing it is glued, not sure exactly how it is attached) so I had him take off the other band section and it is not like that. Basically when the strap is in place it is gapping open above the tracker. I wish we could upload pictures here. We made sure there was nothing under the band to make it not be in proper place. I am about over the Fitbit's, but he likes them. Just for the money paid for them you would think there would not be this many problems. Anyone else having this issue, yet? His Charge 2 is only about 2 months old, or less.

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[vbuster281]

So I found a cover for the band on Amazon that has been working great.  It cost me less then $15 after shipping and I am really happy with it.

[Cassandra14]

How do I contact support 

[Kimmie111]

I emailed them via the email address on the fitbit website

[vbuster281]

I emailed from the support and they responded very quickly.

[lamsun]

Check this article , how to solve the broken bands

[Cassandra14]

Thank you

Sent from my iPhone

[Smital]

I am facing the same issue please suggest a solution to it...... Was this the thing for what I paid it didn't even last a year both my bands came apart.

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@JeanetteL wrote:
Never thought I would be back on the Fitbit forum a second time in 3 days. Yesterday my husband showed me that one side of the band that attaches to the actual tracker has come apart from whatever it is glued to (I'm guessing it is glued, not sure exactly how it is attached) so I had him take off the other band section and it is not like that. Basically when the strap is in place it is gapping open above the tracker. I wish we could upload pictures here. We made sure there was nothing under the band to make it not be in proper place. I am about over the Fitbit's, but he likes them. Just for the money paid for them you would think there would not be this many problems. Anyone else having this issue, yet? His Charge 2 is only about 2 months old, or less.

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[walterhannah]

Charge 2 band coming apart