help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 2 band gets loose from the device

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-26-2019 13:18 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

‎01-26-2019 13:18 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

My charge 2 band erroneously "unhooks".  I lost my last one 9 months ago due to this problem.  I am now ducttaped.  Is this a common problem?  Will buying a new band correct this or is the problem with the fitbit devise itself and finally, is it under warrentee?

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎01-26-2019 13:53 - edited ‎01-26-2019 13:55

‎01-26-2019 13:53 - edited ‎01-26-2019 13:55

@EvichProp Its worth checking with Customer Support to see if it can be covered. Your Charge 2 would need to have been bought brand new from Fitbit or one of their approved suppliers. The warranty would be 1 year from the date of purchase, however if you reside in the EU and also purchased it within the EU you would get 2 years warranty. 

Tony | UK

Ionic, Versa 2, Charge 3 SE, Aria 2, Flyer, Note 9, Android 8.1, Windows 10

Best Answer
0 Votes

‎01-26-2019 22:00 - last edited on ‎01-27-2019 10:34 by Fitbit Moderator

In response to Tony.r

‎01-26-2019 22:00 - last edited on ‎01-27-2019 10:34 by Fitbit Moderator

When you say unhook, do you mean unhooking from the Fitbit peeble? 

If so then the metal plate may be bent or the connecting point on the tracker damaged .

Best Answer
0 Votes

‎01-27-2019 10:46

‎01-27-2019 10:46

I have had my charge 2 for just over 1 year and I am just about to buy my 3rd strap. They seem to break easily if caught on anything. I have had to stop wearing mine at work because of this so now I don't get accurate daily step readings which is really annoying. Good job the straps are not overly expensive.  

Best Answer
0 Votes