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Charge 2 band won't attach

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‎02-14-2019 16:07 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

‎02-14-2019 16:07 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

The new strap won't connect on one side of my Fitbit Charge 2. The metal connection piece sticks out on one side. The only way to get the strap on is to trim a corner of plastic connector on the strap. I've had to replace the strap there times already. 

 

 

 Moderator edit: Subject for clarity 

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‎02-15-2019 06:36 - last edited on ‎04-02-2025 08:11 by Fitbit Moderator

‎02-15-2019 06:36 - last edited on ‎04-02-2025 08:11 by Fitbit Moderator

Hello @Fittrip, let me give you a warm welcome to the Community! Considering that the wristband of your Charge 2 won't attach properly, I have escalated your case with our Support team so they can further assist you, so please keep an eye on your inbox. 

I'll be around! 

Heydy | Community Moderator, Fitbit
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