Charge 2 battery doesn't hold charge

[r2smommy]

my charge 2 battery will not hold charge for more than 10 minutes

Moderator edit: updated subject for clarity. 

[AndreaFitbit]

Welcome to the Fitbit Community, @r2smommy. I'm sorry to hear that your Charge 2 battery will not hold charge for more than10 minutes.

Please confirm that you have followed the instructions of help article: Can I extend my Fitbit device's battery life?

Keep on visiting the forums.

[r2smommy]

Followed everything  and still only holds at max 6 minute charge

[AndreaFitbit]

Thanks for getting back to us and for following advised instructions @r2smommy. 

I understand how frustrating this could be and the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Keep on visiting the forums. 

[r2smommy]

I did everything they suggested and nothing worked

Sent from my T-Mobile 5G Device
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[AndyT512]

What firmware version is on your device now? If you can still turn yours on you will see it in this format xx.xx.xx

[AndyT512]

 Click on the link below. That is the issue.

Link