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Charge 2 battery drain in 5 mins

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‎12-28-2019 15:04 - last edited on ‎09-08-2020 11:28 by

‎12-28-2019 15:04 - last edited on ‎09-08-2020 11:28 by

Hi, 

I purchased a Fitbit charge 2 for my dad on fathers day last year. It hasn't even been a year and is already showing issues. 

He leaves it to charge to full for a few hours, the Fitbit says its charged to 100% but then dies after 5mins of use. 

Please can anyone help? 

I've cleaned the Fitbit and charger and it's still the same. 

Thank you,

Priti

 

 

Moderator edit: updated subject for clarity

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‎12-29-2019 09:07 - last edited on ‎05-16-2025 07:28 by Fitbit Moderator

‎12-29-2019 09:07 - last edited on ‎05-16-2025 07:28 by Fitbit Moderator

@pgurung Welcome to the Fitbit Community! It's great to have you here!

Let me help you with your father's Charge 2 battery draining quickly. Try cleaning the contacts using cotton swab with rubbing alcohol, then charge it by plugging it for a couple of hours directly to your computer's USB port (try different ports) or use an UL-certified USB adapter. After this, restart your device and see how it behaves. You can follow these instructions to help improve the battery life.

Let me know how it goes.

Alvaro | Community Moderator

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