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Charge 2 battery drained within minutes of charging

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‎09-30-2019 08:15 - last edited on ‎09-08-2020 12:16 by Fitbit Moderator

‎09-30-2019 08:15 - last edited on ‎09-08-2020 12:16 by Fitbit Moderator

My Charge2 absolutely will not hold a charge. I have charged it twice in the last hour and each time it died within minutes of being unplugged. 

Why would this happen? Is anyone else experiencing this? I am anxious to get my FitBit working . Help!

 

 

Moderator edit: updated subject for clarity and text format

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‎10-01-2019 08:23 - last edited on ‎03-07-2025 07:31 by Fitbit Moderator

‎10-01-2019 08:23 - last edited on ‎03-07-2025 07:31 by Fitbit Moderator

@Mere14 It's great to see that you've visited the Fitbit Community!

Let me help you wiht your Charge 2 not holding its charge. Try cleaning the contacts using cotton with rubbing alcohol then charge it by plugging it for a couple of hours directly to your computer's usb port (try different ports) or use an UL listed usb wall adapter. After this, restart your device and see how it behaves. You can also find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

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