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Charge 2 battery draining in 5 min

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‎10-26-2019 19:45 - last edited on ‎09-08-2020 11:53 by Fitbit Moderator

‎10-26-2019 19:45 - last edited on ‎09-08-2020 11:53 by Fitbit Moderator

My charge 2 stopped working suddenly today. The screen went black and no green lights even though the app said it was at 40%. I reset it and charged it for a couple of hours. Then it drained/died in 5 min. I connected to a different usb port, reset and it charged quickly, under 10 min. Then it died again.

 

 

Moderator edit: updated subject for clarity

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‎10-27-2019 12:03 - last edited on ‎05-17-2025 14:02 by Fitbit Moderator

‎10-27-2019 12:03 - last edited on ‎05-17-2025 14:02 by Fitbit Moderator

@MoCo1020 A warm welcome to our Community!

Let me help you with your Charge 2 losing charge quickly and thank you for troubleshooting this issue. Since the issue persist I suggest you let our Support team know about this. I noticed that you already have a ticket with them so keep working with the team to find a solution.

I'll be around.

Alvaro | Community Moderator

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