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Charge 2 battery draining quickly and heart rate not working

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‎08-28-2019 12:38 - last edited on ‎09-08-2020 13:33 by Fitbit Moderator

‎08-28-2019 12:38 - last edited on ‎09-08-2020 13:33 by Fitbit Moderator

Hi, since the latest update my battery no longer lasts more than a few hours and the HR monitor no longer works 😞

Have tried the hard reset but it does not improve anything....... When will this be resolved?? 

 

 

Moderator edit: updated subject for clarity

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‎08-29-2019 08:30 - last edited on ‎12-25-2024 10:24 by Fitbit Moderator

‎08-29-2019 08:30 - last edited on ‎12-25-2024 10:24 by Fitbit Moderator

@Blivvers Welcome to the Fitbit Community! It's great to have you here!

Let me help you with your Charge 2 not holding a charge nor its heart rate sensor not working. Try cleaning the contacts using cotton with rubbing alcohol then charge it by plugging it for a couple of hours directly to your computer's usb port (try different ports) or use an UL listed usb wall adapter. After this, restart your device and see how it behaves. You can also find additional suggestions here.

For the heart rate I suggest you turn the heart rate off, save and sync then turn it on save and sync again. Also check these tips to improve the heart rate reading on your device. Also the restart should help in this matter.

Let me know how it goes.

Alvaro | Community Moderator

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