11-28-2020 10:03
11-28-2020 10:03
My charge 2 now drains fast and I’ve to charge it too many times a day and I don’t see all day sync option in my app to stop syncing
11-29-2020 11:19
11-29-2020 11:19
Welcome to the Fitbit Community, @InGenesports.
I appreciate your participation in the Forums and sharing that the battery on your Charge 2 is draining faster than expected. I understand your concern and I am glad to assist you. To improve your experience with notifications, syncing, and firmware updates, the option to turn off all-day sync was removed from the Fitbit app. More frequent syncing rarely, if ever, noticeably decreases your device’s battery life. I recommend double checking our charging instructions and trying our tips for preventing battery drain since battery use is affected by various factors and settings.
Let me know how it goes.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
12-01-2020 23:39
12-01-2020 23:39
Thanks for writing me.
Furthermore, i have had two charge 2s. one is with me and other is with my wife. mine has issues. I followed your instructions and theres no chnage. it gets discharged in four hours. turning off blue tooth gives extra one hour. and if i turn off everything in it, its not a fitness band anymore, it a bracelet only. for the first time i'm thinking about buying a different one.
12-02-2020 15:46
12-02-2020 15:46
Thank you for your reply, @InGenesports.
I appreciate your efforts and the additional details. Since the issue persists, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon.
Let me know if you have any questions.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.