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Charge 2 battery drains off

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‎06-10-2020 10:02 - last edited on ‎09-08-2020 09:30 by Fitbit Moderator

‎06-10-2020 10:02 - last edited on ‎09-08-2020 09:30 by Fitbit Moderator

Hi,

 

I have a charge 2 and as soon as I charge it and unplug it - the battery drains off to 0 and have start charging it again. Have tried all solutions mentioned in the previous post - cleaning the points, recharging it for more than 30 mins and also plugging it to the comp and pressing the button for a few seconds to reboot it. Nothing works !

Any help will be appreciated  - except the ones already mentioned. 

 

Moderator Edit: Clarified subject

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‎06-10-2020 11:56

‎06-10-2020 11:56

Hello @godeaf, thanks for your post, welcome to the Community Forums!

 

I appreciate all the details that were shared in your post and for trying some troubleshooting steps prior to posting, certainly, your Charge 2 isn't working the way it was designed. Let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

 

In the meantime they contact you, let me know if you have any additional questions.

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