Charge 2 battery dying in 2 hours

[iminpgh]

Why is my battery going from 100% full charge to dead in 2 hours?

Moderator Edit: Clarified subject

[AlvaroFitbit]

@iminpgh Welcome to the Community.

Let me help you with your Charge 2 battery draining its battery in 2 hours. Try cleaning the contacts using cotton swab with rubbing alcohol, then charge it by plugging it for a couple of hours directly to your computer's USB port (try different ports) or use an UL-certified USB adapter. After this see how it behaves. You can follow these instructions to help improve the battery life.

Let me know how it goes.

[iminpgh]

Already did all of that. Problem still occurs.

Lisa : )

[AlvaroFitbit]

@iminpgh thank you for the reply.

Since the issue persists after the troubleshoots I have created a ticket so our Support team can further assist you via email.

Let me know how it goes.

[m.wiley]

My charge 2 hit 5 years in June and started doing the same thing until it completely just stopped charging.  I guess that is the life span of them.   I brought a brand new charge2 on ebay for $80.  I'm not interested in the other styles.  Hopefully I'll get another 5 years

[jehodgson]

I had exactly the same experience: buy another fitbit. They did offer a discount but it did not seem to work, and when I asked them to help with that they sent a reply that made little sense, and I have had no response to my further messages since then. Disappointing, I think I shall look at other brands now.