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Charge 2 battery life decreased after firmware update

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‎08-18-2019 17:01 - last edited on ‎07-24-2025 21:40 by Fitbit Moderator

‎08-18-2019 17:01 - last edited on ‎07-24-2025 21:40 by Fitbit Moderator

I charged my tracker to 100% less than 9 hours ago and now it is at 40%. I was having no problems with this until the update. I usually charge it once a week and it is perfectly fine. Now I'm going to have to charge it daily.

 

 

Moderator edit: updated subject for clarity

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‎08-19-2019 11:19 - last edited on ‎01-31-2025 11:44 by Fitbit Moderator

‎08-19-2019 11:19 - last edited on ‎01-31-2025 11:44 by Fitbit Moderator

@aim91 Welcome! It's great to see you around! 

Let me help you with your Charge 2 battery life. Try cleaning the contacts using cotton with rubbing alcohol then charge it by plugging it for a couple of hours directly to your computer's usb port (try different ports) or use an UL listed usb wall adapter. After this, restart your device and see how it behaves. You can also find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

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‎08-19-2019 19:22

In response to AlvaroFitbit

‎08-19-2019 19:22

Your firmware update changed my Charge 2 battery depletion rate.

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