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Charge 2 battery life dramatically decreased since last firmware update

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‎08-25-2019 20:29 - last edited on ‎09-08-2020 13:33 by Fitbit Moderator

‎08-25-2019 20:29 - last edited on ‎09-08-2020 13:33 by Fitbit Moderator

My battery life is about half what it was before the update. Is there any fix or reason? Same usage patterns as always. Can i go back to the old version? I've seen no benefits from the new version. Thanks. 

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‎08-26-2019 08:48 - last edited on ‎12-25-2024 10:58 by Fitbit Moderator

‎08-26-2019 08:48 - last edited on ‎12-25-2024 10:58 by Fitbit Moderator

@Mamazag Welcome to the Fitbit Community! I hope you're doing well!

Let me help you with your Charge 2 battery life. Try cleaning the contacts using cotton with rubbing alcohol then charge it by plugging it for a couple of hours directly to your computer's usb port (try different ports) or use an UL listed usb wall adapter. After this, restart your device and see how it behaves. You can also find additional suggestions here. Also you can't install a previous version of the firmware on your device.

Let me know how it goes.

Alvaro | Community Moderator

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