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Charge 2 battery life not lasting - Not counting steps

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‎08-17-2020 08:02 - last edited on ‎09-08-2020 09:08 by Fitbit Moderator

‎08-17-2020 08:02 - last edited on ‎09-08-2020 09:08 by Fitbit Moderator

My Fitbit is not charging very well nor is it counting my steps

 

Moderator Edit: Clarified subject

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‎08-17-2020 17:20

‎08-17-2020 17:20

Hi @Ychapin, welcome to the Community Forums!

 

Thanks for bringing this to our attention. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? Is your device not charging at all or its battery is not lasting as it should? In the meantime I receive your answers, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for the step count issue too.

 

Looking forward to your reply.

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‎08-18-2020 05:49 - last edited on ‎08-18-2020 11:35 by Fitbit Moderator

In response to RicardoFitbit

‎08-18-2020 05:49 - last edited on ‎08-18-2020 11:35 by Fitbit Moderator

>> Hello Ron,
>>
>> Maybe you could help me. I’m having a few issues with my charge 2 Fitbit. First, the charge does not hold the charge fir more than 12 hrs, secondly when charging and it is full there are two lines that show across the battery. Lastly, when I go on the app on my iphone looking at the activities I cannot see the steps. Maybe I deleted by accident. I cannot seem to find where I can add them back on my screen. I do see the edit function, but I can’t see the add the steps. Your help is greatly appreciated.
>>
>> I did try to reset my Fitbit and it did nothing. Except after resetting it a couple of times, I noticed that was when I started to see the lines in the battery after it was charged.
>>
>> Regards,
>> Chapin

Sent from my iPhone

 

Moderator Edit: Personal info removed

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