help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 2 battery life not lasting

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-22-2020 10:48 - last edited on ‎09-08-2020 09:24 by Fitbit Moderator

‎06-22-2020 10:48 - last edited on ‎09-08-2020 09:24 by Fitbit Moderator

Since yesterday my fitbit keeps losing battery life and won't stay charged. Have tried a number if different sockets, and have restarted it to, to no avail...

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎06-22-2020 22:27

‎06-22-2020 22:27

Hi @VickyKent, welcome to the Community Forums!

 

Thanks for bringing this to my attention. Let me share with you that the battery of our Charge 2 was designed to last 5 days, but this also depends on how frequently you use all the features of your device. That said, I recommend you charging your Fitbit device with a USB port from a computer or a UL-certified outlet into the wall and then turn off all the features that you don’t use that much.

 

After following the above information, please check this help article for more tips and recommendations. 

 

Let me know if the issue persists and if you have any additional questions. 

Best Answer
0 Votes

‎06-23-2020 11:50 - last edited on ‎06-23-2020 12:46 by Fitbit Moderator

In response to RicardoFitbit

‎06-23-2020 11:50 - last edited on ‎06-23-2020 12:46 by Fitbit Moderator

Thank you for emailing.
The Fitbit in question was brought on 29/9/2018, so it has worked fine until Sunday, when it wouldn't charge, then when it did the battery would go straight away. I have tried different sockets etc and charging from my USB port on my laptop. Once you take it off charge the battery goes. I have never had this happen before and I am very reluctant to buy another one.

Vicky 

 

Moderator Edit: Personal info removed

Best Answer
0 Votes

‎06-23-2020 12:47

In response to VickyKent

‎06-23-2020 12:47

Hello again @VickyKent, thanks for your update.

 

I appreciate all the details that were shared in your post and for trying some troubleshooting steps prior to posting, certainly, your Charge 2 isn't working the way it was designed. Let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

 

In the meantime they contact you, let me know if you have any additional questions.

Best Answer
0 Votes