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Charge 2 battery not charging

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‎05-18-2019 16:02 - last edited on ‎09-08-2020 16:10 by Fitbit Moderator

‎05-18-2019 16:02 - last edited on ‎09-08-2020 16:10 by Fitbit Moderator

I recently found my “lost” Fitbit Charge 2 and understandably the battery was dead. I have tried charging it overnight, even plugging into different sources, and tried the reset method I have seen, with no results. Help!

 

Moderator edit: Subject for clarity 

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‎05-19-2019 16:17

‎05-19-2019 16:17

Hello @MrsDRN welcome to our Fitbit Community! I'm glad to assist you with your Charge 2.

 

Let me appreciate your time and effort troubleshooting this situation prior posting. I'd like to let you know that our Support team was contacted on your behalf to receive further assistance with them. I recommend you to keep an eye to your email inbox for their contact, they'll be in touch with you soon. In the meantime they contact you, please let me know if you have any additional questions I can assist you with.

 

I'll be around. Smiley Happy

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