Charge 2 battery not charging

[Lollyanngray]

My Charge 2 wont turn on or charge at all. I am so disappointed. I am making sure it is plugged into the charger correctly but it is not charging at all. Is there anything I can do? 😞 

Moderator Edit: Clarified subject

[RicardoFitbit · Accepted solution]

Hi @Lollyanngray, welcome to the Community Forums!

Thanks for bringing this to our attention, I understand how frustrating this issue can be for you. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

Let me know if you have any additional questions, I'll be here.

[Timjim52]

I've cleaned the watch and charger as directed and still not charging.  I've checked out all the things on the website and still nothing.  This only started about 4 days ago.  My Fitbit is down to less than 20% charged and no matter what I do, it still will not charge.  Thank you.

[RicardoFitbit]

Welcome aboard @Timjim52.

Thanks for trying the troubleshooting steps from my previous post. Because your Charge 2 is still not charging, let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

In the meantime they contact you, let me know if you have any additional questions.

[Timjim52]

Received an email outlining how to charge the Fitbit. I've already done all
of that and still won't charge.

Patty 

Moderator Edit: Personal info removed

[RicardoFitbit]

Thanks for your update @Timjim52.

Because you're receiving assistance with our Customer Support team and I'm unable to check such information, please keep working with them directly and let me know if you need anything else. I'll be here ready to help you if you experience a different issue with your Charge 2.

It was a pleasure to help you, I'll be around. 

[Lollyanngray]

Hi, it is completely unresponsive and I have tried to restart and followed all instructions with no luck at all.