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Charge 2 battery won't hold a charge

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‎03-18-2020 11:33 - last edited on ‎09-08-2020 10:14 by Fitbit Moderator

‎03-18-2020 11:33 - last edited on ‎09-08-2020 10:14 by Fitbit Moderator

I charged my fitbit charge 2 last night for 1 1/2 hours to full charge and this morning it was dead. Then I charged it again to full charge and it went dead in less than and hour.  What does that mean?

 

 

Moderator edit: updated subject for clarity

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‎04-06-2020 10:54

‎04-06-2020 10:54

@cjblan Thanks for stopping by! Sorry for the delay in my reply.

 

Let me help you with your Charge 2 battery not holding a charge. Try cleaning the contacts using cotton swab with rubbing alcohol, then charge it by plugging it for a couple of hours directly to your computer's USB port (try different ports) or use an UL-certified USB adapter. After this, restart your device and see how it behaves. You can follow these instructions to help improve the battery life.

 

Let me know how it goes.

Alvaro | Community Moderator

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