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Charge 2 black screen, green lights flash and won’t reset

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‎08-06-2020 05:34 - last edited on ‎09-08-2020 09:14 by Fitbit Moderator

‎08-06-2020 05:34 - last edited on ‎09-08-2020 09:14 by Fitbit Moderator

Was fully charged last night. Screen is black. Two green lights on the back continually flash. Unable to reset. Any suggestions?? 

 

 

Moderator Edit: Clarified subject

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‎08-10-2020 06:49 - last edited on ‎11-15-2024 07:07 by Fitbit Moderator

‎08-10-2020 06:49 - last edited on ‎11-15-2024 07:07 by Fitbit Moderator

@Cf330cf I hope you're doing well!

Let me help you with your Charge 2 not working as it should and thank you for troubleshooting this issue. Since the issue persists I suggest you let our Support team know about this. I noticed that you already have a ticket with them so keep working with the team to find a solution.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎08-11-2020 08:50

‎08-11-2020 08:50

Any help on this? I have the same ussue

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