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Charge 2 black screen green lights

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‎06-13-2019 05:18 - last edited on ‎09-08-2020 15:29 by Fitbit Moderator

‎06-13-2019 05:18 - last edited on ‎09-08-2020 15:29 by Fitbit Moderator

I’m hoping someone out there can help me!! 

I awoke today to find my charge 2 screen black, the green lights still on and still syncing to my iPhone.

I have tried to reset and recharge and it vibrates when I put it in the charger but still black screen. Also tried a different USB port but nothing.

 

is this repairable?????? 

 

Kate 

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‎06-14-2019 13:55 - last edited on ‎09-25-2025 08:58 by Fitbit Moderator

‎06-14-2019 13:55 - last edited on ‎09-25-2025 08:58 by Fitbit Moderator

Hey @Katehill80 welcome aboard, thanks for bringing this to my attention.

Seems odd that the display or your Charge 2 is not working as the way we designed it, thank you for troubleshooting your device prior posting. I'd like to let you know that our Customer Support team was contacted on your behalf to receive further assistance directly with them. That said, I recommend you to keep an eye to your email inbox for their contact, they'll be in touch with you soon.

In the meantime, let me know if you have any additional questions.

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