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Charge 2 black screen won’t charge

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‎08-25-2020 09:51 - last edited on ‎09-08-2020 09:08 by Fitbit Moderator

‎08-25-2020 09:51 - last edited on ‎09-08-2020 09:08 by Fitbit Moderator

Charge 2 has a black screen, and not charging, can anyone help with how to fix this, just randomly happened 

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‎08-26-2020 06:48 - last edited on ‎06-21-2025 07:11 by Fitbit Moderator

‎08-26-2020 06:48 - last edited on ‎06-21-2025 07:11 by Fitbit Moderator

@stephaniethe Welcome to the Fitbit Community! It's great to have you here!

Let me help you with your Charge 2 not charging. Try cleaning the contacts using cotton swab with rubbing alcohol, then charge it by plugging it for a couple of hours directly to your computer's USB port (try different ports) or use an UL-certified USB adapter. You can follow these instructions to help your device charge. 

Let me know how it goes.

Alvaro | Community Moderator

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