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Charge 2 bracelet keeps coming apart

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‎06-09-2019 14:28 - last edited on ‎09-08-2020 15:29 by Fitbit Moderator

‎06-09-2019 14:28 - last edited on ‎09-08-2020 15:29 by Fitbit Moderator

The Charge 2 is my 3rd Fitbit since January 2016--the original Charge, Alta broke at the point where the bracelet joins the unit itself.  This one is no exception except that it didn't break, it just comes apart at least once a day.

 

While I like Fitbit when it eventually gets lost, falls into a sink of water, whatever,  I think I will not bother to replace it--the hassle is just not worth it.

 

 

Moderator edit: updated subject for clarity

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‎06-10-2019 09:33

‎06-10-2019 09:33

@Linda71 Welcome! It's good that the community is growing! 

 

Let me help you with your Charge 2 band. Please let our Support team know about this so they can review the issue and provide options. They will reach out via email as I created a ticket for you.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎06-10-2019 11:10

‎06-10-2019 11:10

Fitbit doesn't stand behind their products.  They'll send you a replacement band if you're within the 1 year warranty and once that one starts falling off (it will) and you're 365 days past the original purchase date you'll be told that there is nothing they can do.    They send out defective replacements bands and believe that honors the warranty. 

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