Charge 2 broken Crystal, can it be repaired?

[CarrieP]

My fitbit Charge 2 is only about a year or two old. I need to check to see if it is still under warranty. Somehow I have cracked the crystal on it, but it is working fine otherwise. Has anyone else had this happen and can it be repaired?

Moderator edit: updated subject for clarity

[Odyssey13]

Hi @CarrieP

These can't be repaired, only replaced.

Warranty information can be found here - click

Some people with the crack have mentioned getting a third party cover for the cracked area, which has worked for them. You might want to search and see if something might work for you.

[AlvaroFitbit]

@CarrieP It's great to see that you've visited the Fitbit Community! Sorry to hear about your damaged Charge 2 screen. As @Odyssey13 explained the best thing to do is letting our Support team so they can assist you with this. You will get an email from them and also check the warranty for more information.

Let me know how it goes!

[Trubanoel]

The crystal on my Charge 2 is badly scratched.  Can it be repaired or replaced?  How?

[Odyssey13]

Hi @Trubanoel

There is no official way to fix the scratches, but a forum member rockintheblaze posted something that might be of help - click to read about it

[SilviaFitbit]

Hey there @Trubanoel! Just as our dear council @Odyssey13 mentioned, it's not possible to repair it. However, I've shared your post with our Support team, they will continue assisting you on this matter. 

Hope this helps! 

[JessiFittobe]

Has anyone tried to use Credit Card extended warranty coverage to replace the cost of fitbit? Some cards offer this. 

[judygann1]

The crystal on my fitbit is scratched and needs to be replaced.  Who does that?

[CarrieP]

Nobody. I’m just wearing mine until it goes kaput. Fitbit does not help.

[202]

The crystal is actually a soft acrylic plastic.  You can try buffing it out using  a mild abrasive.  A little bit of toothpaste is a popular choice.  Polywatch, available on Amazon, is well thought of but on the expensive side. I use Brasso to polish my watch crystals because I always have some around. 

If these dont produce a satisfactory solution, take your fitbit to a watch repair shop and ask them to buff out the scratches.  Tell them its acrylic plastic.  They will use a dremel-type tool and polishing paste.

[judygann1]

Thanks. Very helpful

Sent from my iPhone

[RSmith914]

My Fitbit charge 2 screen is badly cracked but still works as well. I think I am outside of the warranty thought because its been 2 or 3 years. Wonder where to go to have a quality replacement of the screen. I love my Fitbit and don't want to change!