Charge 2 call notifications shows same number for all calls

[Jenterrell22]

No matter what number is calling me it shows up a number that's not the one calling me.  It keeps showing up one specific number and it's not my cell phone number either.  What should I do? It doesn't do this on the text messages, they show up the correct name of who is texting me.

Moderator edit: updated subject for clarity

[heybertaz]

My notifications are messed up since the update.  My phone rings and the same persons name shows up each time no matter who calls.  What can I do?  

[SunsetRunner]

I have merged these 2 posts as it appears you both have the same issue. Hopefully, someone will have a solution that works for both of you.

[AlvaroFitbit]

@Jenterrell22 @heybertaz Welcome to the Fitbit Community! It's great to have you here!

Let me help you with your call notifications on your Charge 2. This is odd but you can try refreshing the link between your phone and your Charge 2 and setting the notifications again by doing the following:

• Go to your phone's bluetooth settings and remove all devices listed there.
• Restart your phone and restart your device. 
• Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
• You can find additional suggestions here.

Let me know how it goes.

[Jenterrell22]

I have uninstalled the Fitbit app and reinstalled it, sync the Fitbit turned off my bluetooth and turned off my phone and back on turned back on the bluetooth and it is now showing a different phone number but it's still not showing the correct number that is calling me. 

[Bdriver]

I have done the same as jogger and still no change 🤦

[Dfeneis0527]

• I am having the same issue.  Very frustrated

[SunsetRunner]

I have tried everything you have suggested and still not working very frustrating!!

[Juliejem]

I agree! Uninstalled, reinstalled,resynced, reEVERYERYTHING! I have followed all step by step instructions via Fitbit and Android. Zero texts coming in. Phone calls are displayed as last person I called. So frustrated!

[SunsetRunner]

I agree, I have tried everything, even called Fitbit, they couldn't resolve it either, waiting for another tech to get back to me...will let you know if whatever he says works....totally frustrating



Sent from my T-Mobile 4G LTE Device

[Bdriver]

Thank you,

I have ended up shutting that part of my Fitbit off, frustrated is an understatement.

Please keep me posted on any answers

[SunsetRunner]

I will😊👍

[Bandman57252]

Same problem here. It worked fine until the app "upgrade"

[Juliejem]

So! I changed my messages app FROM Google messages (blue icon) back TO my Android Messaging app (yellow) and texts are coming in just fine now!!!! I really didn't want to go back to messaging app, but until Google messages is fixed... 

[SunsetRunner]

Thanks for the info, are your call notifications also fixed?



Sent from my T-Mobile 4G LTE Device

[Bandman57252]

It is my incoming calls that are messes up. Was you calls messed up? Did
changing you message app fix the call issue?

[Juliejem]

Yes! Try switching text apps.  My phone calls were incorrect too.... They were displaying my most recent call, not the incoming call. 

[Bandman57252]

Ok, I changing today!

[Bdriver]

I don't have problems with text,but calls are messed up STILL 🤦

[SunsetRunner]

Me either, texts are fine just calls...so annoying..ugh!