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Charge 2 can't connect to device

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‎07-15-2020 02:04 - last edited on ‎09-08-2020 09:14 by Fitbit Moderator

‎07-15-2020 02:04 - last edited on ‎09-08-2020 09:14 by Fitbit Moderator

My Charge 2 stopped syncing it's data to my phone. I updated the app to the latest version but it didn't solve the problem so I unpaired my fitbit to my account and now I can't pair it again. Please help!

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‎07-19-2020 11:44 - last edited on ‎09-09-2024 13:07 by Fitbit Moderator

‎07-19-2020 11:44 - last edited on ‎09-09-2024 13:07 by Fitbit Moderator

@SugarNspice808 Thanks for joining us! 

Let me help you with your Charge 2 not syncing and thank you for troubleshooting this issue. You can try the following:

  1. Go to your phone's bluetooth settings and remove all devices listed there.
  2. Restart your phone and restart your device. 
  3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  4. Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  5. You can find troubleshooting instructions here.

Let me know how it goes.

Alvaro | Community Moderator

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