help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 2 can't get text messages and I have notifications on

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-07-2017 19:18 - last edited on ‎09-09-2020 10:13 by Fitbit Moderator

‎01-07-2017 19:18 - last edited on ‎09-09-2020 10:13 by Fitbit Moderator

I just got the charge 2 and I can receive my calls but I can't see my text messages 

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
19 REPLIES 19

‎01-07-2017 23:53 - last edited on ‎01-11-2018 06:09 by Fitbit Moderator

‎01-07-2017 23:53 - last edited on ‎01-11-2018 06:09 by Fitbit Moderator

There's a mention in the instructions (see link below) about setting your default text app. Have you done this?

 

https://help.fitbit.com/articles/en_US/Help_article/1979/

Best Answer

‎01-10-2018 06:29 - last edited on ‎01-11-2018 06:09 by Fitbit Moderator

‎01-10-2018 06:29 - last edited on ‎01-11-2018 06:09 by Fitbit Moderator

Hi. I'm experiencing the same issue. I used to see the message and now I can't. Did you find the fix. Charger 2 & galaxy s7 user. Thanks

Best Answer

‎01-11-2018 06:05 - edited ‎01-11-2018 06:10

In response to Cee-Cee

‎01-11-2018 06:05 - edited ‎01-11-2018 06:10

@Mbaird @Cee-Cee It's great to see that you've visited the Fitbit Community! Sorry to hear that you aren't receiving notifications on your tracker. Did you try @SteveH's suggestions? This should help in most cases. Make sure your phone is compatible to sync. After this restart your phone and restart your tracker by doing the following:

 

Plug the charging cable to your computer or UL certified wall adapter.
Align the contacts of the tracker with the charging cable and plug it in making sure it snaps securely.
Your tracker should start charging.
Press the button for 10 to 12 seconds.
You should see your tracker's firmware version and you can now unplug your tracker.

 

Go to the bluetooth settings on your phone and remove all listed devices now go to the app and re-enable the notifications. Finally make sure that the tracker isn't in the Do Not Disturb mode by long pressing the button while seeing the time.

 

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer

‎01-11-2018 07:58

In response to AlvaroFitbit

‎01-11-2018 07:58

I have the GS8+. Can get text messages, but only says I have a message. I cannot read the actual message or see who it is from.

Best Answer

‎01-11-2018 16:00

In response to SamJoM

‎01-11-2018 16:00

Thanks, I'm not alone, it's the same problem. Pls help us with a fix,
anyone?
Best Answer

‎01-18-2018 06:42

In response to Cee-Cee

‎01-18-2018 06:42

@SamJoM Welcome to the Fitbit Community! It's great to have you here!

 

@SamJoM please check your privacy settings on your phone and allow it to show the messages on the lock screen as these are the settings the Fitbit app uses. Also remove the tracker and any other device from the bluetooth settings as explained in my previous post.

 

@Cee-Cee did you try the suggestions on my previous post? Are you now able to get notifications but not the content of the message like @SamJoM describe or you don't get any messages at all?

 

Keep me posted!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer

‎01-18-2018 17:46

In response to AlvaroFitbit

‎01-18-2018 17:46

Thank you so much!!!


Sent via the Samsung Galaxy S8+, an AT&T 4G LTE smartphone
Best Answer

‎01-18-2018 19:31

In response to AlvaroFitbit

‎01-18-2018 19:31

Hi, I am having the same issue. I have tried everything listed in here. I am getting phone notifications on my fitbit but not my text messages. Please help

Best Answer

‎01-29-2018 07:57 - edited ‎01-29-2018 07:58

In response to Brigiittexo

‎01-29-2018 07:57 - edited ‎01-29-2018 07:58

@Brigiittexo It's nice to have you on board! Which phone do you have? Is it compatible? Have you check your privacy settings? Your phone should show text messages in the lock screen to be able to display then on your tracker.

 

@SamJoM glad I could help!

 

I look forward to your reply!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer

‎01-31-2018 14:37

In response to AlvaroFitbit

‎01-31-2018 14:37

So sorry for my delay response. I try the previous suggestion and I'm still  not getting  the actual message, but yes I get a notification of the message. I appreciate your time and help, delay due to sickness not disconcern. All suggestion welcome.

Best Answer
0 Votes

‎02-13-2018 07:58

In response to Cee-Cee

‎02-13-2018 07:58

@Cee-Cee which phone do you have? Is it compatible? Depending on the phone you will need to check some settings so I wish to know more it? What have you tried up to this point?

 

I look forward to your reply!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer

‎02-13-2018 08:03

In response to AlvaroFitbit

‎02-13-2018 08:03

Hi, i have an iphone 7. But all is good now. Thanks

Best Answer

‎02-14-2018 06:15

In response to Brigiittexo

‎02-14-2018 06:15

@Brigiittexo thank you for letting me know that everything is working fine now. Did you do anything in particular to fix this issue? I ask as this may help other members here.

 

I look forward to your reply!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer

‎03-15-2018 06:11

In response to AlvaroFitbit

‎03-15-2018 06:11

i done the 'hold button' thing... my notifications were off... cant wait to get a text now 🙂 

Best Answer

‎03-22-2018 09:03

In response to Irishlou

‎03-22-2018 09:03

@Irishlou Welcome! It's great to see you around! Thank you for letting us know that the notifications were off and that this was affecting your tracker not displaying them. How it went after you re-enable them on your tracker? Are getting them again?

 

I look forward to your update!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer

‎04-23-2018 14:48

In response to AlvaroFitbit

‎04-23-2018 14:48

Hi I have tried all of the above . I can read WhatsApp just can’t read text messages . Yes i have a compatible phone please help driving me in sain 

Best Answer
0 Votes

‎05-10-2018 06:43

In response to An51dxn

‎05-10-2018 06:43

@An51dxn Welcome! It's nice to have you on board! Which phone do you have? Please retry the suggestions on my first post and not only check the Fitbit app permissions but also your text messages app permissions.

 

Keep me posted!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer

‎05-10-2018 09:45

In response to AlvaroFitbit

‎05-10-2018 09:45

I have tried everything but to no avail . I can get whatsapp mges no
problem the minute i change to messages i dont .

Angela Dickson
07790983959
angidic1@gmail.com
Best Answer
0 Votes

‎09-23-2019 08:42

‎09-23-2019 08:42

I just upgraded my phone to an Iphone 11. I have a Charge 2 fitbit. I can receive calls on my fitbit but not text notifications. I have looked through all the trouble shooting tips from previous people and it still isn't working. Any other troubleshooting tips I may try?

Best Answer
0 Votes