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Charge 2 cant sync since a few days

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‎01-12-2021 05:27

‎01-12-2021 05:27

Since a few days my Charge 2 cant sync anymore. I tried to email support, but got an email back, that you cant email them anymore.

How can i fix the issue?

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‎01-13-2021 03:14

‎01-13-2021 03:14

@GabyBr76 Thanks for stopping by!

 

Let me help you with this and thank you for reaching out to our Support team. You can try the following:

 

  1. Go to your phone's bluetooth settings and remove all devices listed there.
  2. Restart your phone and restart your device. 
  3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  4. Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  5. You can find troubleshooting instructions here.

If the issue persists I can help you contact our Support team.

 

Let me know how it goes.

Alvaro | Community Moderator

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