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Charge 2 changing screens on its own

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‎04-19-2019 11:17 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

‎04-19-2019 11:17 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

My fit bit charge 2 keeps swiping on its own. It does this for a while then stops on heart rate and then it says relax. Anyone else having thus problem? 

 

 

Moderator edit: updated subject for clarity

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‎04-20-2019 08:13 - last edited on ‎04-23-2019 08:15 by Fitbit Moderator

‎04-20-2019 08:13 - last edited on ‎04-23-2019 08:15 by Fitbit Moderator

My Charge 2 doesn't swipe period.

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‎04-25-2019 12:06 - last edited on ‎04-24-2025 10:16 by Fitbit Moderator

In response to SunsetRunner

‎04-25-2019 12:06 - last edited on ‎04-24-2025 10:16 by Fitbit Moderator

@Menacarla Welcome! It's great to see you around! 

I will assist you with your Charge 2 not working fine and sorry for the late reply. @SunsetRunner is right in regards that your Charge 2 doesn't have a touchscreen but I have seen this issue before. You can clean the button area with cotton and rubbing alcohol. After this use compressed air at a distance to clear the area. Finally restart your device.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎07-26-2020 07:40

‎07-26-2020 07:40

Mine just started swiping on its own very rapidly, then stops at relax or run then starts that feature 

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‎08-03-2020 11:45 - last edited on ‎04-24-2025 10:18 by Fitbit Moderator

In response to Rachael_leah81

‎08-03-2020 11:45 - last edited on ‎04-24-2025 10:18 by Fitbit Moderator

@Rachael_leah81 Thanks for joining us! 

Let me help you with your unresponsive Charge 2. I noticed that you already have a ticket with our Support team so keep working with them to find a solution to this issue.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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