Charge 2 completely dead, won't charge and unresponsive

[ColoradoPeter]

My Charge 2 died about 14 months after purchasing.  It's completely dead, won't charge, no life at all.  Nothing has worked.  Very frustrating to have a $100 paperweight on my desk. I looked at other postings, but no one had an answer. 

Before you suggest holding the button for 4 seconds (or considerably longer), I tried that.  I've tried all suggestions.  Nothing.  Junk.

Moderator edit: updated subject for clarity

[AlvaroFitbit]

@ColoradoPeter Thanks for joining us! 

Let me help you with your unresponsive Charge 2 and thank you for troubleshooting this issue. Not sure if this could be a charging issue or a display one so I suggest you try cleaning the contacts using cotton swab with rubbing alcohol, then charge it by plugging it for a couple of hours directly to your computer's USB port (try different ports) or use an UL-certified USB adapter. After this, restart your device and see how it behaves. You can follow these instructions to help your tracker charge. 

Let me know how it goes.

[ColoradoPeter]

Hi there!  No luck.  Still completely dead.  

[AlvaroFitbit]

@ColoradoPeter thank you for the update.

Since the issue persists I have created a ticket so our Support team can further assist you via email.

Keep me posted.