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Charge 2 condensation and light not working

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‎09-13-2019 23:32 - last edited on ‎09-08-2020 13:04 by Fitbit Moderator

‎09-13-2019 23:32 - last edited on ‎09-08-2020 13:04 by Fitbit Moderator

Good morning can any one assist? 

I’m in turkey at the moment and a couple of days ago started to notice condensation on the back sensor. Now HR isn’t working as well as one of the green lights. It hasn’t been submerged but has got sweaty during 3 workouts. I’ve tried the rice trick. Any ideas I’ve only had it just over a year? 

 

 

Moderator edit: updated subject for clarity

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‎09-15-2019 11:53 - last edited on ‎12-24-2024 10:51 by Fitbit Moderator

‎09-15-2019 11:53 - last edited on ‎12-24-2024 10:51 by Fitbit Moderator

@Sj.Foster Welcome! It's nice to have you on board! Sorry for the delay in my reply.

Let me help you with your Charge 2 showing condensation and its light not working. Could you share a picture of the condensation?

Regarding the light please restart your device following these instructions.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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