Charge 2 counting 28,000 steps during sleep

[AlexRoll]

I’ve just set up my son’s unused Charge 2 device. Last night it registered that I did 28,000 steps in my sleep. So far this morning I have apparently done another 10,000 steps whilst sitting at my desk teaching on line! Please can anybody help me sort this out?

[AlvaroFitbit]

@AlexRoll Thanks for stopping by!

Let me help you with this. Your device will detect the movement on your arm and translate that movement into steps. There are situations in which your arm may move but you won't be actually walking. For example, this may happen when you are playing the drums, burping a baby or clapping. It can also happen while driving. You can negate these steps by logging a driving activity. You can try wearing your device on your non-dominant hand but select that hand as dominant on the device’s settings to make it less sensitive to movement.

Hope this helps.

[AlexRoll]

Thank you for the tips. I have now logged "8 hours of driving" while I was asleep, and have changed to left handed, even though I am not. Will see what happens. It still says I have done 9 km while I have been sat at my desk today, not even typing!

[AlvaroFitbit]

@AlexRoll thank you for your reply.

This isn't an expected behavior. Since the issue persists I suggest you contact our Support team for further assistance. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Hope this helps.