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Charge 2 counting stairs I didn’t climb

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‎07-22-2019 17:27 - last edited on ‎09-08-2020 14:11 by Fitbit Moderator

‎07-22-2019 17:27 - last edited on ‎09-08-2020 14:11 by Fitbit Moderator

Prior to this past Saturday, my Charge 2 has been pretty accurate counting flights of stairs. Saturday, I didn’t climb any and it showed 232. Sunday, I climbed 1 flight and shows 322. What could have changed to be that off?

 

 

Moderator edit: updated subject for clarity

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‎07-23-2019 11:58

‎07-23-2019 11:58

@Cardfan5, welcome! It's nice to have you on board!

 

Let me help you with your high floor count on your Charge 2. Your device uses it's altimeter to detect variance in altitude. It will count 1 floor for every 10 ft it detects you climbed. There are situations that may affect the floor count like stormy weather (that has an actual impact on atmospheric pressure), gusts of wind, an AC unit in a closed room or opening a door. I suggest you start by cleaning the back of the device with cotton and rubbing alcohol then use compressed air at a distance to clear the altimeter's opening (check the image for reference). Finally restart it.

 

Charge 2 altimeter.jpg

 

Let me know how it goes.

Alvaro | Community Moderator

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‎07-28-2019 15:20

In response to AlvaroFitbit

‎07-28-2019 15:20

Thank you for the suggestion. It did not work, but I will try it again.

Sent from my iPhone
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