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Charge 2 cracked screens during flight

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‎02-11-2019 22:16 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

‎02-11-2019 22:16 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

Has anyone ever had the problem of the screen cracking on a Charge 2 Fitbit during a flight? Both mine and my husbands screen cracked on the same flight. We bought the two identical fitbits at the same time and store. 

 

 

Moderator edit: updated subject for clarity

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‎02-12-2019 05:40

‎02-12-2019 05:40

@Bella30 Welcome to the Fitbit Community! I hope you're doing well! Sorry to hear about your Charge 2 damaged screen. For this the best thing to do is letting our Support team know so they can further assist you. You will get an email from them.

 

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

View best answer in original post

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5 REPLIES 5

‎02-12-2019 05:40

‎02-12-2019 05:40

@Bella30 Welcome to the Fitbit Community! I hope you're doing well! Sorry to hear about your Charge 2 damaged screen. For this the best thing to do is letting our Support team know so they can further assist you. You will get an email from them.

 

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎02-13-2019 00:10

In response to AlvaroFitbit

‎02-13-2019 00:10

Hello, I have been contacted already and a solution was found. Thank You.
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‎02-18-2019 07:18

In response to Bella30

‎02-18-2019 07:18

@Bella30 thank you for the update. Happy to hear that your issue was resolved and hope that you are already back on track. Keep up all those steps!

 

I'll be around!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎07-16-2019 08:04

‎07-16-2019 08:04

Yes both my wife and I had our fitbits crack .   We both have Charge 2. 

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‎01-03-2020 03:28

‎01-03-2020 03:28

Yep. Happened to me as well. Two fine cracks down the screen following a flight. Hadn’t banged it or dropped it. Just cracked after a flight. 

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