help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 2 cracked watchface and draining battery

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-13-2019 19:02 - last edited on ‎09-08-2020 11:53 by Fitbit Moderator

‎11-13-2019 19:02 - last edited on ‎09-08-2020 11:53 by Fitbit Moderator

Concerned as my watchface has cracked straight down the centre, without probable cause -  Also battery draining needing charging every 24 hours. 

 

Making watch very unsatisfactory 

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎11-14-2019 07:16 - last edited on ‎11-04-2025 05:25 by Fitbit Moderator

‎11-14-2019 07:16 - last edited on ‎11-04-2025 05:25 by Fitbit Moderator

@Sharonjones47 Welcome to the Fitbit Community! It's great to have you here!

Let me help you with your damaged Charge 2. Since it has physical damage I have created a ticket so our Support team can further assist you via email.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes

‎11-18-2019 01:45

In response to AlvaroFitbit

‎11-18-2019 01:45

Thank you for your prompt response and more than satisfactory solutions. 

Pleasure being supported by the Fitbit .org and community. 

Best Answer
0 Votes