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Charge 2 cycling distance is incorrect

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‎05-27-2020 12:47 - last edited on ‎09-08-2020 09:30 by Fitbit Moderator

‎05-27-2020 12:47 - last edited on ‎09-08-2020 09:30 by Fitbit Moderator

My fitbit charge 2 is not showing exact milage when I have been out cycling. I do the same route and each day and it gives a different mileage every time 

 

 

Moderator edit: updated subject for clarity

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‎06-02-2020 08:58 - last edited on ‎03-12-2025 05:54 by Fitbit Moderator

‎06-02-2020 08:58 - last edited on ‎03-12-2025 05:54 by Fitbit Moderator

@Hazel65 Thanks for stopping by! 

Let me help you with your Charge 2 not getting the correct distance for your cycling activity. Are you using the activity mode on your tracker or using the app? You could also connect the tracker to your phone to use your phone's GPS chip, this is called Connected GPS. Remember that your device uses the number of steps and stride length to calculate the distance. You can improve the accuracy by measuring and logging your stride length. Feel free to use these instructions to do this. Since biking isn't a step based activity this may complicate the distance calculation.

Let me know how it goes.

Alvaro | Community Moderator

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