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Charge 2 damaged on charger

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‎06-17-2019 05:41 - last edited on ‎09-08-2020 15:29 by Fitbit Moderator

‎06-17-2019 05:41 - last edited on ‎09-08-2020 15:29 by Fitbit Moderator

Tried to detach Fitbit from charger and the 2 pieces were melted together. My Fitbit is fried. Anyone else have this happen.? Is there a warranty for such an issue?

 

 

Moderator edit: updated subject for clarity

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‎07-23-2019 17:45

In response to AlvaroFitbit

‎07-23-2019 17:45

Received a replacement Charge 2 today. I am so glad to have a Fitbit back on my wrist again. I had double knee replacement 3 months ago and I am ready to track my exercise. Glad to have Fitbit along for the journey. 

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‎06-18-2019 10:20 - edited ‎06-18-2019 10:24

‎06-18-2019 10:20 - edited ‎06-18-2019 10:24

@dadans Welcome to the Fitbit Community! It's great to have you here!

 

Let me help you with your damaged Charge 2. For this please let our Support team know. I noticed that you already have a ticket with them so keep working with the team to find a solution.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎07-23-2019 17:45

In response to AlvaroFitbit

‎07-23-2019 17:45

Received a replacement Charge 2 today. I am so glad to have a Fitbit back on my wrist again. I had double knee replacement 3 months ago and I am ready to track my exercise. Glad to have Fitbit along for the journey. 

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0 Votes