help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 2 did not record my walks

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-24-2019 07:44 - last edited on ‎09-08-2020 14:11 by Fitbit Moderator

‎07-24-2019 07:44 - last edited on ‎09-08-2020 14:11 by Fitbit Moderator

I’ve noticed yesterday that my charge 2 did not record my walks (more than an hour) at all. It seemed to record steps only but when I look at exercises, it shows nothing. I was pushing a stroller and I was wondering if that might be an issue if I did not move my arms? Is it anything I could do about it? I reset it too.

Best Answer
Labels:
0 Votes
1 REPLY 1

‎07-25-2019 09:33 - last edited on ‎03-20-2025 05:05 by Fitbit Moderator

‎07-25-2019 09:33 - last edited on ‎03-20-2025 05:05 by Fitbit Moderator

@Martucha88, a warm welcome to our Community!

Let me help you with your Charge 2 not detecting your walks. Your device detects activities based on the motion on your arm. The automatic detection is a feature called SmartTrack. For example when using the elliptical machine make sure you have the moving bars so your device detects the motion and record the activity itself, once an Elliptical activity is saved on your account it should show on the Recent Exercise area. If your heart rate is high but there isn't much motion (yoga, weight lifting, etc.) then these activities will be difficult to be detected by your device. Still you can manually log your activity so you have a record on your account or use the activity mode on the device itself.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes