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Charge 2 did not reset last night

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‎03-11-2019 20:34 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

‎03-11-2019 20:34 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

My Charge 2 did not reset last night.  It counted today and yesterday.  On Fitbit.com however it shows correct data.  Please help!! 

 

 

Moderator edit: updated subject for clarity

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‎03-11-2019 20:44 - last edited on ‎03-26-2019 08:42 by Fitbit Moderator

‎03-11-2019 20:44 - last edited on ‎03-26-2019 08:42 by Fitbit Moderator

Give it a day after daylight savings time to sort itself out.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎03-26-2019 08:46

In response to JohnnyRow

‎03-26-2019 08:46

@scrum Welcome to the Fitbit Community! I hope you're doing well!

 

Sorry to hear that your steps didn’t reset at midnight and for the delay in my reply. This may happen when there is a change in timezone (due to travel or DST changes).  You can restart your device as this will help it reset the following midnight but it won’t remove the steps from the affected date. As @JohnnyRow said you will only need to allow a day to pass to see it returning to normal.

 

Let me know how it goes.

Alvaro | Community Moderator

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