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Charge 2 didn't track my sleep data

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‎02-02-2023 13:36 - last edited on ‎02-14-2023 06:46 by Fitbit Moderator

‎02-02-2023 13:36 - last edited on ‎02-14-2023 06:46 by Fitbit Moderator

I have a Charge2, it's charged up and sync'ed, I wore it last night as I do every night and it didn't record any sleep last night. It has been working great. Any tips?

 

Moderator Edit: Clarified subject

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‎02-14-2023 06:53 - edited ‎10-18-2024 08:02

‎02-14-2023 06:53 - edited ‎10-18-2024 08:02

Hello there, @jlsbo. Thanks for stopping by in the Community Forums and sharing the details about the issue with your Charge 2.

If you are not receiving sleep stages, I recommend considering the following:

  • If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
  • If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep with my Fitbit device?
  • If you slept for less than 3 hours.
  • If your device’s battery is critically low.

For more information, see What should I know about Fitbit sleep stages?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎02-14-2023 06:53 - edited ‎10-18-2024 08:02

‎02-14-2023 06:53 - edited ‎10-18-2024 08:02

Hello there, @jlsbo. Thanks for stopping by in the Community Forums and sharing the details about the issue with your Charge 2.

If you are not receiving sleep stages, I recommend considering the following:

  • If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
  • If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep with my Fitbit device?
  • If you slept for less than 3 hours.
  • If your device’s battery is critically low.

For more information, see What should I know about Fitbit sleep stages?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer